Cancellation & Refund Policy

Scope
This policy applies to all purchases made via Lilara, including educational kits, books, and related materials.

1. Order Cancellation
   • Orders once placed cannot be cancelled after processing.
   • Please review your order carefully before confirming your purchase.
2. Returns & Refunds
   Due to the nature of educational kits and learning materials, returns are not accepted unless:
   • The product arrives damaged, or
   • An incorrect item has been delivered.
3. Reporting Issues
   • Customers must contact us within 3 days of delivery to report any damage or incorrect item.
   • Proof of damage (such as photos/videos) may be required to process your request.
4. Refund Process
   • If your return request is approved, you will receive a replacement or a full refund, depending on availability.
   • Refunds will be processed through the original payment method within 5–7 business days.
5. Non-Refundable Items
   • Items used, opened, or not in their original condition.
   • Digital downloads and resources.
   • Orders reported after the 3-day window.
6. Customer Support
   For assistance with returns or refund requests, please email us at lilara4kid@gmail.com with your order ID and issue details.